« network status »
Look here first before reporting problems. We will do our best to clearly communicate current network status events at this location as they occur.
Network News- No known problems at this time. Network is Available and status is All Good.
Please be aware of the following anticipated network events:
- → None planned at this time
No network is perfect, but we do our best to provide a quality of service which meets or exceeds customer expectation.
Although our Green network has been operating since 2004, we first began collecting uptime data in 2006. The table below illustrates the statistics gathered since then.
| Uptime Scoreboard Availability vs. (Downtime) |
|||
|---|---|---|---|
| uptime | downtime | ||
| 2007 | network | 99.98% | (< 3h) |
| servers | 99.99% | (< 1h) | |
| 2006 | network | 99.98% | (< 2h) |
| servers | 99.99% | (< 1h) | |
Historical log of past events which occurred in 2008:
- 2008- Wednesday, July 16th
- Several software upgrades applied to Gaia. No downtime, but some services may have degraded for short periods while the work was in progress.
Log of past events which occurred in 2007:
- 2007- November 20th
- We lost t1 connectivity due to link failure. All services were affected while techs were called in to swap the line to a different circuit. All services back online after one hour (11:25am-12:35pm).
- 2007- October 16th
- Webmail was offline for a period due to connectivity problems with the secure server. This problem has been fixed.(reported 8:20pm, Oct. 16th 2007; resolved 3:38pm Oct. 17th 2007)
- 2007- May 22nd
- A t1 service outage caused our network to go offline from 10am-2pm CST. The cause was due to a hardware failure with one of our upstream providers.
Log of past events which occurred in 2006:
- 2006- Jan. 4th
- Scheduled maintenance on Sterling will cause slight interruption in some services while the work is being performed. Expected downtime is 5-10 minutes for e-mail and database users. Web hosts should be mostly unaffected. (12:21am)
- 2006- Oct. 12th
- we conduct the big move into our newly-built green network operation center. expected downtime is 30 minutes to 1 hour as we power down our entire network and move it into the new facility. (12:21am)
- 2006- Oct. 11th
- a slight interruption of 5-15 minutes is expected while we reroute our incoming line to prepare for move to the upgraded network operation center. (12:21am)
- 2006- Sept. 15th
- g-noc move-in cancelled - no downtime experienced; task resecheduled for 10/12/06
- 2006- Sept. 14th
- network reroute cancelled - no downtime experienced; task resecheduled for 10/11/06